FREE Shipping on Orders Over $100
New Arrivals Just Dropped
Best Sellers Back in Stock
FREE Shipping on Orders Over $100
New Arrivals Just Dropped
Best Sellers Back in Stock
Returns & Refund Policy
We want you to feel confident in every purchase. If for any reason you are not completely satisfied, we’re here to assist. By placing an order through luxeandstitch.com.au , you agree to the terms outlined below.
We offer a 14-day return period from the date your order is delivered.
If your item arrives damaged, defective, or incorrect, you must contact us within 14 days of delivery to qualify for a return or replacement.
To be eligible for a return:
The item must be unworn, unused, and in its original condition
All tags must remain attached
The item must be returned in its original packaging
Proof of purchase (receipt or order confirmation) is required
Returns requested outside of these timeframes will not be accepted.
To initiate a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your item.
Please note:
Items sent back without prior approval will not be accepted.
Return shipping costs and any associated fees are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at:
Kindly include clear photos of the issue so we can assess the matter and resolve it promptly.
Replacement delivery times may vary depending on your location.
Exchanges are subject to this Returns Policy.
We only offer exchanges for:
Damaged items
Incorrect items
Incorrect size received
Manufacturing defects
All exchanges must be approved before the item is returned.
Return shipping costs remain the responsibility of the customer.
To request an exchange, please email:
Approved returns are subject to a 20% restocking fee, calculated based on the item’s original purchase price.
Once your return has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Shipping fees are non-refundable.
The following items are not eligible for return or refund:
Sale or discounted items
Items purchased during promotional offers
Shipping fees
Optional tips added at checkout
For cancellation requests, please refer to our Shipping Policy. Cancellation requests must be submitted as soon as possible after placing your order.
For any questions regarding returns, refunds, or exchanges, please contact us:
